abn8 Privacy Policy
This Privacy Policy explains how abn8 collects, uses, stores, and protects personal data provided by Members and visitors of the abn8 Platform at abn8.asia. We are committed to handling your information with transparency and care.
Our Privacy Commitments
A plain-language overview of how abn8 approaches data privacy — the full legal policy follows below.
Your Data is Secured
abn8 applies 256-bit SSL encryption to all data in transit and AES-256 encryption to sensitive data at rest. Your personal details, payment information, and betting history are stored on secured, access-controlled servers with strict internal access policies.
We Don't Sell Your Data
abn8 does not sell, rent, or trade your personal information to any third party for marketing purposes. Data sharing with third parties is limited to what is strictly necessary for platform operations, payment processing, and regulatory compliance.
You Control Your Data
abn8 Members have the right to access, correct, and request deletion of their personal data. You can also object to certain processing activities and request data portability. These rights can be exercised by contacting the abn8 data protection team.
Transparent Processing
abn8 only collects data that is necessary for the purposes stated in this Privacy Policy. We do not engage in covert data collection. Every category of personal data we hold and every purpose for which it is processed is documented in this policy.
Defined Retention Periods
abn8 does not retain personal data indefinitely. Retention periods are defined for each data category in accordance with legal obligations and operational necessity. Account data is deleted or anonymised following the closure of an inactive account subject to applicable retention requirements.
Cookie Transparency
abn8 uses cookies and similar tracking technologies to improve platform functionality, analyse usage patterns, and support fraud prevention. Non-essential cookies require your consent. You can manage cookie preferences from your browser settings at any time.
Section 1
Personal Data We Collect
abn8 collects personal data in the following categories when you register an account, use the Platform, or interact with our customer support team:
| Category | Examples of Data Collected | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, copy of MyKad or passport (for KYC verification) | Required |
| Contact Data | Email address, Malaysian mobile phone number, residential address | Required |
| Financial Data | Payment method details (e-wallet identifiers, bank account numbers), deposit and withdrawal history, transaction timestamps | Required |
| Account Data | Username, encrypted password hash, account preferences, responsible gaming settings, self-exclusion status | Required |
| Transactional Data | Betting history, game session records, bet amounts, odds accepted, winnings and losses, bonus redemptions | Required |
| Technical Data | IP address, device type, operating system, browser type, login timestamps, session duration | Automatic |
| Communication Data | Records of live chat sessions, support emails, and other correspondence with the abn8 team | When used |
| Marketing Preferences | Your opt-in or opt-out status for promotional communications from abn8 | Optional |
abn8 does not intentionally collect special categories of sensitive personal data (such as health information, racial or ethnic origin, or political opinions) unless required for specific regulatory compliance purposes, in which case explicit consent will be obtained.
Section 2
How We Collect Personal Data
abn8 collects personal data through the following means:
- Direct interactions: Data you provide when registering your abn8 account, completing KYC verification, making a deposit or withdrawal, placing a bet, contacting customer support, or responding to promotions;
- Automated technologies: Technical data collected automatically as you navigate and use the abn8 Platform, including through cookies, server logs, and similar tracking technologies (see Section 8);
- Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud platforms; payment confirmation data from payment processors including Touch 'n Go, Boost, GrabPay, Maybank, and CIMB;
- Publicly available sources: Where necessary for fraud prevention or compliance purposes, abn8 may cross-reference information against publicly available records.
Section 3
Purposes for Which We Use Your Data
abn8 uses personal data for the following purposes:
- Account management: Creating and maintaining your abn8 account; verifying your identity and age; processing deposits and withdrawals; communicating account-related information;
- Service delivery: Providing access to the Sportsbook, live casino, slots, and all other Platform features; settling bets; crediting winnings; resolving disputes;
- Regulatory compliance: Meeting anti-money laundering (AML) obligations; conducting KYC verification; reporting to regulatory authorities as required by applicable law; maintaining records for audit purposes;
- Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and unauthorised account access; protecting the integrity of the Platform;
- Responsible gaming: Monitoring betting patterns to identify potential problem gambling indicators; administering deposit limits and self-exclusion requests; providing responsible gaming resources;
- Platform improvement: Analysing usage patterns to improve Platform functionality, user experience, and game offerings; conducting internal research and analytics;
- Marketing communications: Sending promotional offers, bonus notifications, and relevant updates to Members who have opted in to receive such communications. You may opt out at any time.
Section 4
Legal Basis for Processing
abn8 processes personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract with you — i.e., operating your abn8 account, processing bets, and facilitating payments;
- Legal obligation: Processing required to comply with applicable legal obligations including AML legislation, age verification requirements, and tax reporting obligations;
- Legitimate interests: Processing for fraud prevention, platform security, and internal analytics, where such interests are not overridden by your data protection rights;
- Consent: Processing for marketing communications and non-essential cookies, where your explicit opt-in consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
Section 5
Data Sharing and Third Parties
5.1 abn8 does not sell, rent, or trade your personal data to third parties. We may share personal data with the following categories of third party only to the extent necessary for the stated purpose:
- Payment processors: Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and other processors, for the sole purpose of facilitating deposits and withdrawals;
- KYC and identity verification providers: Third-party services used to verify your identity and age in accordance with applicable regulatory requirements;
- Fraud prevention and security providers: Platforms used to detect and prevent fraudulent activity and protect the integrity of the abn8 Platform;
- Game content providers: Casino and slots game providers (such as Evolution Gaming, Pragmatic Play, PG Soft) who require session data to deliver their games — subject to their own data processing agreements;
- IT infrastructure and cloud service providers: Hosting and infrastructure partners who process data on our behalf under strict data processing agreements;
- Regulatory and law enforcement authorities: Where abn8 is required by law, court order, or regulatory direction to disclose personal data.
5.2 All third parties engaged by abn8 to process personal data on our behalf are required to maintain appropriate technical and organisational security measures and to process data only for the purposes specified in their data processing agreements with abn8.
abn8 does not transfer personal data to jurisdictions outside of the operating territory without ensuring that appropriate safeguards are in place for such transfers, in accordance with applicable data protection law.
Section 6
Data Retention
abn8 retains personal data for as long as is necessary for the purposes for which it was collected, subject to applicable legal retention requirements:
| Data Category | Retention Period |
|---|---|
| Identity & KYC documents | 5 years from account closure, or as required by applicable AML legislation |
| Financial transaction records | 7 years from date of transaction, in accordance with financial record-keeping obligations |
| Betting and gaming history | 5 years from account closure |
| Account and contact data | Duration of account plus 2 years following closure |
| Technical logs and session data | 90 days, unless required for active fraud investigation |
| Marketing communications records | Until opt-out, then deleted within 30 days |
| Support and complaint records | 3 years from resolution of the matter |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
Section 7
Security Measures
abn8 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption on all data transmissions between your device and the abn8 Platform;
- AES-256 encryption applied to sensitive data stored at rest on abn8 servers;
- Role-based access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis;
- Regular penetration testing and security audits conducted by independent third-party security firms;
- Multi-factor authentication required for all internal systems that contain Member personal data;
- Incident response procedures to detect, contain, and notify affected parties in the event of a data breach, in accordance with applicable notification obligations.
While abn8 implements industry-standard security measures, no online platform can guarantee absolute security. We encourage Members to use strong, unique passwords for their abn8 accounts and to enable two-factor authentication as an additional layer of protection.
Section 8
Cookies and Tracking Technologies
abn8 uses cookies and similar technologies (such as web beacons and pixel tags) on the Platform. Cookies are small text files stored on your device when you visit the Platform. abn8 uses the following categories of cookies:
- Strictly necessary cookies: Required for the Platform to function — including maintaining your login session, managing your bet slip, and processing transactions. These cannot be disabled without significantly impairing your use of abn8;
- Functional cookies: Remember your preferences, such as language settings and responsible gaming configuration, to provide a more personalised experience;
- Analytical cookies: Collect aggregate data about how the Platform is used — including pages visited, session duration, and navigation paths — to help abn8 improve the user experience. These cookies do not identify you personally;
- Security cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts.
Non-essential cookies (functional and analytical) require your consent. You may manage or withdraw cookie consent at any time through your browser settings. Note that disabling certain cookies may affect Platform functionality. abn8 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of selling advertising.
Section 9
Your Data Protection Rights
Subject to applicable law, Members and visitors have the following rights in relation to their personal data held by abn8:
To exercise any of these rights, contact the abn8 data protection team at [email protected]. abn8 will respond to valid requests within 30 days. Identity verification may be required before a request can be processed.
Section 10
Minors and Age Restriction
The abn8 Platform is strictly intended for persons aged 21 years or older. abn8 does not knowingly collect personal data from persons under the age of 21. Registration by underage persons is prohibited under the abn8 Terms and Conditions.
If abn8 becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately closed, all data will be securely deleted (subject to any mandatory retention obligations), and any deposits returned to the source. If you believe that a minor has registered on the abn8 Platform, please report this immediately to [email protected].
Section 11
Changes to This Privacy Policy
abn8 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legislation, or Platform functionality. Where changes are material, abn8 will notify Members via:
- A prominent notice on the abn8 Platform;
- An email notification to the registered email address on the Member's account.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the abn8 Platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically.
Section 12
Contact the abn8 Data Protection Team
For any privacy-related queries, data subject access requests, or complaints regarding the handling of your personal data by abn8, please contact us:
Data Protection Enquiries: [email protected] — please include "Privacy" in your subject line for faster routing to the data protection team. Our team is available 24/7 and aims to acknowledge all privacy-related requests within 2 business days.
abn8 takes all privacy enquiries seriously. Where a complaint cannot be resolved to your satisfaction through direct contact with abn8, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.
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